We normally respond within two business days. For an active travel connection issue, include "URGENT eSIM" and your order ID in the subject.
What to write about
- Technical: installation, activation, no signal, speed, device compatibility. Subject line: "Technical - order ID".
- Orders and refunds: payment status, delivery of the activation profile, refund requests under our Refund policy. Subject line: "Order - order ID".
- Legal and privacy: terms, data protection requests, complaints, notices to the company. Subject line: "Legal".
- Partnerships and press: supply, affiliate and media enquiries. Subject line: "Partnership".
Include these details
- The email address used for the order.
- Your order or transaction ID.
- Destination and eSIM plan.
- Device manufacturer and exact model.
- A screenshot of the error, with private information hidden.
Business identity
Esim.free is the company that sells the prepaid digital eSIM products listed on this website. Payment receipts and invoices identify the payment merchant and transaction details.
What we sell
We sell premade, fixed-price, data-only travel eSIM plans as one-time digital purchases. We do not sell consultations, custom work, subscriptions, trials or physical products. After payment, the eSIM activation profile and installation instructions are delivered electronically.
Security
Never email passwords, one-time codes, full card numbers or passport copies. Payment information must be entered only in the secure checkout displayed from this website.